PazAlone – Terms of Use & Liability Disclaimer

Last updated: 5 October 2026

NOTICE: PLEASE READ CAREFULLY. PazAlone is a “best effort” personal safety communication tool operated by PROMUR s.r.o. under the PazAlone brand name.

The operation of the Service also depends on external factors, including internet connectivity, the mobile network, the device battery, operating-system restrictions, and the availability and response of the trusted contacts you have designated.

PazAlone is a supplementary personal-safety tool that does not replace official emergency services (such as 112 or 911).

1. Nature of the Service

PazAlone provides scheduled check-ins, optional WatchMate active sessions, a manual emergency alert, an audible emergency alarm, and notifications to trusted contacts (the 'Service').

Notifications are delivered by email — and on the Pro plan, also by SMS — to the contacts you have designated.

PazAlone is NOT:

an official emergency or SOS service, and it is not connected to the police, ambulance, fire service or any other authority;

a medical, psychological, crisis-intervention or healthcare service;

a system that guarantees physical safety, rescue or intervention.

Although PazAlone aims to provide reliable safety notifications, external technical and network factors can affect how it works.

As a result, notifications may be delayed, fail, or be sent in error.

2. Eligibility

To use PazAlone, you must:

be at least 13 years old (the Service is primarily recommended for users aged 16 and over, in line with the GDPR digital-consent rules of many EU member states);

be legally permitted to use such services in your jurisdiction, and accept these Terms.

You are responsible for ensuring your use complies with applicable laws.

3. License

We grant you a personal, limited, non-exclusive, non-transferable, revocable license to use PazAlone for private, non-commercial purposes.

You do not acquire any ownership rights in the App, its source code, its content, or its trademarks.

4. Acceptable Use

You agree not to:

use the App for unlawful, harmful, harassing, or abusive purposes,

send false alerts or otherwise misuse the emergency features,

add trusted contacts without a reasonable basis to believe they consent,

provide false or misleading account or contact information,

attempt to reverse-engineer, decompile, or modify the App, or circumvent trial-period and anti-abuse mechanisms,

interfere with the App's security, stability, or other users' use of it.

Where misuse is suspected, we are entitled to restrict, suspend or terminate access.

5. Functional Description

PazAlone provides, among other features:

scheduled check-ins ("I'm okay" confirmations) with a configurable safety interval,

WatchMate active sessions for short, time-bounded activities (Standard and Pro),

a manual emergency alert (red slider) and an audible emergency alarm with siren and strobe,

sending safety notifications and status updates — and, where relevant, sharing your last-known location — to the trusted contacts you have designated,

account recovery via email and 4-digit panic code in case of a lost or replaced device.

When you tap "I'm okay":

no urgent message is sent,

trusted contacts are not notified of an emergency,

the check-in is recorded as confirmation that you are safe.

A missed check-in is treated by the system as a deviation from your usual activity and may trigger a notification to your trusted contacts; on its own, however, it is not proof of danger.

Trusted contacts remain free to decide whether and how to respond.

6. Limitations of Technology and Delivery

We use modern cloud infrastructure to handle timers and notifications.

However, external technical and network factors can also affect how notifications work.

Alerts may be delayed, lost, filtered, or never delivered for reasons that include — but are not limited to — the following:

the contact email or phone number was entered incorrectly, has changed, or is no longer in use,

the recipient's email provider, mobile carrier or device filters, blocks or delays the message (for example due to spam, focus or power-saving modes),

the recipient's device is switched off, out of battery or offline, or its notification permissions have been restricted,

the recipient does not see, does not read the notification in time, or is unable to respond to it.

PazAlone is meant to support a human safety net you have built, and does not replace official emergency services.

FallGuard fall detection only works while the app is open and the screen is on.

With the screen locked or switched off it does not count as reliable protection.

Accuracy varies from device to device, so FallGuard is not guaranteed and does not qualify as a medical device.

Please test it on your own device before relying on it.

7. User Responsibility and Misuse

You are responsible for the accuracy and currency of the information you provide, including:

your email, phone number, panic code, and trusted contacts' details — keep them up to date as your relationships and circumstances change,

the technical state of your device — battery, connectivity, notification permissions, operating-system updates.

PazAlone is a secondary safety layer. It does not replace your own judgement, your direct contact with people who care about you, or local emergency services.

Adding, editing, and removing trusted contacts is your responsibility; you manage them on your own device and account.

8. Trusted Contacts

By adding a trusted contact, you confirm that you are entitled to provide their contact details for this purpose, and that the person may be contacted on your behalf in an emergency.

You are responsible for keeping the details you provide accurate and up to date.

We accept no responsibility for the accuracy of the contact details you provide, nor for how your contacts interpret or handle notifications.

9. Subscriptions, Pricing, and Refunds

PazAlone offers a 7-day free trial.

Any plan can also be paid annually; the annual subscription is cheaper than paying monthly — you pay for only 10 months and get 2 months free.

Current prices are always available in the app and at pazalone.com.

Subscriptions are managed by:

Apple App Store, Google Play Store, or

Paddle (for purchases made on the website; Paddle acts as the merchant of record and issues the invoice).

Billing, renewals, and cancellations follow the relevant platform's policies.

For purchases made on pazalone.com, the order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for these orders. Customer-service enquiries related to the purchase, and refunds, are handled by Paddle.

EU consumers normally have a 14-day right of withdrawal for digital services.

By starting to use the service, you expressly consent to the immediate provision of the service.

Refunds initiated through the app stores are subject to the rules of the respective platform.

For subscriptions purchased on the website, Paddle's buyer terms apply to refunds.

For other refund requests, you can contact us at office@pazalone.com.

PazAlone provides a loyalty bonus to its subscribers.

The exact terms are published below and on our website.

Among our first 10,000 subscribers, every hundredth annual Standard or Pro subscriber — that is, the 100th, the 200th and so on — receives one year of Standard as a gift, according to the chronological order of successfully completed annual subscription purchases.

A subscriber is someone who has purchased a paid subscription; the free trial period alone does not count as a subscription.

The gift consists of one annual Standard plan and cannot be exchanged for cash.

This is not a prize draw, and the selection is not random; eligibility is determined solely by purchase order.

10. Privacy and Data

Your use of PazAlone is governed by the separate Privacy Policy, available at pazalone.com/privacy.

In summary:

we collect only what is necessary to operate the Service,

we collect location data only during specific safety events (WatchMate, emergency alert), never continuously,

the App does not use advertising tracking or behavioural analysis,

we do not sell or rent personal data to anyone.

Notifications to trusted contacts contain only what is needed to indicate the situation and, where relevant, your last-known location.

For full details, refer to the Privacy Policy.

11. Exclusion of Health and Professional Liability

PazAlone does not provide medical, psychological, mental-health, crisis-intervention, emergency-call, or any other professional service or advice.

The content of the App serves general information and safety-awareness purposes only.

Always seek qualified professional assistance when appropriate, and contact your local emergency services in any immediate danger.

12. Disclaimer of Warranties

PazAlone is provided on an 'as available' basis.

Although we do everything to keep the service reliable, we cannot guarantee continuous, uninterrupted, or error-free operation in all circumstances.

Service operation may also be affected by external factors, including but not limited to internet connectivity, mobile networks, device condition, operating-system restrictions, and third-party services.

13. Limitation of Liability

To the fullest extent permitted by applicable law, PROMUR s.r.o. and PazAlone accept no liability for damages arising from the use of the service or from its limited operation.

This may include, among other things, damages or inconvenience arising from delayed, failed, missed, or misunderstood notifications.

PazAlone is a supportive safety-communication tool, not a guaranteed emergency-call or rescue service.

Our total liability to you — where legally applicable — is limited to the unused portion of the subscription fee paid for the current billing period.

Nothing in these Terms limits any consumer rights that cannot be waived under applicable law.

14. Third-Party Services

The operation of PazAlone relies in part on third-party infrastructure and services, including for example mobile operating systems, app stores, cloud providers, email and SMS providers, and map services.

We accept no direct responsibility for their availability, performance or any outages.

15. Force Majeure

We are not responsible for delays or failures caused by events beyond our reasonable control, including, for example, network outages, infrastructure failures, natural events or outages of third-party services.

16. Modifications

We may update the App, its features, its pricing, or these Terms from time to time.

In the event of a material change we will update the “Last updated” date and may send a notification in the app or by email.

Continued use of the App after the changes take effect constitutes acceptance of the updated Terms.

17. Governing Law

These Terms are governed by and construed in accordance with the laws of the Slovak Republic, without regard to its conflict-of-law rules.

These Terms of Use, the Privacy Policy and the Refund Policy may be available in other languages for convenience. In the event of any discrepancy or difference in interpretation, the English version shall prevail.

If you are a consumer residing in another EU country, you may also benefit from the mandatory provisions of consumer-protection law applicable in your country of residence.

Nothing in these Terms affects those mandatory rights.

18. Jurisdiction

Any dispute arising out of or in connection with these Terms or your use of PazAlone shall be subject to the exclusive jurisdiction of the courts of the Slovak Republic, where PROMUR s.r.o. has its registered seat.

If you are a consumer, this choice of jurisdiction does not deprive you of any mandatory right to bring proceedings in your country of residence under applicable consumer-protection law.

19. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions remain in full force and effect.

20. Entire Agreement

These Terms and the Privacy Policy together constitute the entire agreement between you and PROMUR s.r.o. regarding the use of PazAlone.

21. Children and young users

PazAlone is not specifically designed for children.

The minimum age is 13, and we recommend use from the age of 16.

We recommend that parents or guardians help younger users to use the Service responsibly.

PazAlone does not replace parental care, legal guardianship or professional help.

22. Contact

Operator: PROMUR s.r.o. (PazAlone) — Senný trh 3116/7, 945 01 Komárno, Slovakia.

Company registration number: 55917542.

VAT number: SK2122126886.

Contact: office@pazalone.com