Delete account

Your account and data — in your hands.

You can delete your account and associated data at any time, directly in the app or by email.

Delete in the app

  1. Open the PazAlone app.
  2. Go to Settings.
  3. Choose "Suspend / delete my account".
  4. Confirm the deletion.

Delete by email

If you cannot access the app, send a deletion request from the email address linked to your account to office@pazalone.com. We will delete your account after verifying your identity.

What happens

  • Your account becomes inactive immediately: check-in alerts and contact notifications stop.
  • For the next 30 days, your data remains stored on our servers and the account can still be restored using the "Lost or changed my phone" flow (registered email + panic code).
  • After 30 days, your data is permanently and irreversibly removed.

What is deleted

  • Account data (email address, panic code).
  • Trusted contacts and their settings.
  • App settings and state.

Your Safety Vault is stored encrypted on your device; remove it by clearing the Vault or uninstalling the app.

Questions? Reach us via the Support page.